Frequently Asked Questions
Can I get a free trial and test your service?
No we don't offer free trial.
Which channels/countries do you offer?
We offer channels from Europe and Rest of the world. If a channel or country you want is missing from the list, you can contact us to indicate your request.
Where can I see the channel list?
You can ask us via Ticket
Do you offer EPG?
If you use the TV4K app, the EPG will be loaded automatically. If you are using other applications, you may need to add EPG link externally.
Which app should I use?
If you have an Android OS device, it will be easier and more compatible to use the TV4K app. If you do not have an Android device, you can find the most suitable application for you in the store.
Do you have an app for IOS?
Unfortunately, we don't have an iOS app for now. You can use alternative apps for iOS (Smarters Lite.)
Can I edit my bouquet list?
We can do this for you if you let us know which countries you would like to have on your list.
Can I use your service on MAG?
Yes you can use our service on any MAG Device.
Which payment methods do you offer?
You can make your payment only with Cryptocurrency.
Can I use two devices at the same time on one subscription?
You can use it on more than one device, depending on the package you purchased.
How long will it take to receive my order?
After your payment is completed, your subscription will be created automatically and your credentials will be sent to you by e-mail.
I made the payment, but the credentials for my subscription did not come to my e-mail address?
Make sure the money is withdrawn from your account after making the payment. Payments made with crypto can take up to 30 minutes to complete the transaction. If the money has been withdrawn by you, there may have been a system error. Contact us via ticket. (Check spam box also)
Response time to tickets on Support?
If you contact us via a ticket, you will receive a response within a few hours at the latest, depending on the conditions.
My service is not working, what should I do?
Try using a different device/app. Make sure you type your credentials correctly and make sure your line is working (you can try to download your line via browser directly). If you live in United Kingdom, the ISP you use, during Premier League matches may be blocking your IPTV service. Please try with VPN.
What is VPN?
VPN stands for "Virtual Private Network" and describes the opportunity to establish a protected network connection when using public networks. VPNs encrypt your internet traffic and disguise your online identity. This makes it more difficult for third parties to track your activities online and steal data. The encryption takes place in real time.
The channels are freezing, down or out of sync what can I do?
For the best performance, we always recommend using a wired connection. If wired is not possible, use WiFi 5G. It can sometimes happen that a channel freeze, down or get out of sync, normally this will recover automatically. We often have a backup channel available that you can use. Make sure you have a stable internet connection, this will also reduce this problem.
I'm facing to buffering issues with channels. What is happening?
First, check your internet connection or router and restart it, and check the device's settings where you use your IPTV subscription. If you still have issues, Try watching on a different device, if the problem is still not resolved, you can contact us via Live chat or ticket.
My device or app is running very slow, what should I do?
You should prefer to lower the contents in your list. If you contact us and tell us which countries you want to be on your list, we will help you with this. (Movies and TV shows can cause the app and your device to run slow.)
How much bandwidth does the IPTV stream use?
Our IPTV streams use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 8 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 16 Mbit minimum internet connection speed is required, 30 Mbit for HD channels.
What kind of devices do you support?
We support all kind of devices such as MAG, Android Smart Phone, Android Boxes, Enigma, DreamBox, Vu+, PC, VLC, Kodi, Smart TV.
What kind of quality of service are we providing?
Most of the elements of IP networks are the control of quality service. We always maintain the desired level of performance.
What is IPTV?
Today in the age of technology, you can see several ways by which TV material can be furnished these days. One of the best systems is to introduce to make a huge influence is IPTV. The name specifies, IPTV, known as Internet Protocol Television, is formed throughout the use of Internet Protocol and it the service is likely to be used in synchronizing with the telecommunications with which broadband connections are used extensively, any service which brings packet data can be used.
What are the advantages of IPTV?
Generally, IPTV or Internet Protocol Television has several advantages. It offers a perspective and very cost-effective in the present market viewed by countless telecommunications providers and is thinking for positive as well as profitable new services that can generate new income.
What are the basics of the IPTV system?
Generally, there is two basic system of IPTV available by which material for the purpose of IPTV can hold. It can be directed through the broadcast material to several persons at the same time or can be utilized to give video-on-demand wherever the material is commonly supplied to a single subscriber who has asked for that specific item. The system is based on a set-top box and other necessary things.
Wi-Fi or Ethernet?
We always recommend that you connect your device hardware (ethernet).
Do you sell re-stream channels?
Yes, we offer re-stream.
